Net88 Terms & Conditions – A Complete Guide for Malaysian Players

To register and use net88's services, you must meet all of the following eligibility requirements:

• Age restriction: You must be at least 18 years old or the age of majority under Malaysian law, whichever is higher. net88 does not permit underage individuals to use our platform under any circumstances.
• Place of residence: net88 services are intended for players residing in Malaysia. Access from other regions is at the user's own risk and subject to their applicable local laws.
• One account only: Each individual is only permitted to hold one net88 account. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts as well as forfeiture of any credit balances and bonuses.
• Accurate information: You are required to provide accurate, complete, and up-to-date information during registration. net88 reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process.
• Personal account: Your net88 account is for your personal use only and may not be transferred, sold, or shared with anyone else. You are responsible for all activity that occurs through your account.

Identity verification (KYC) may be required before your first withdrawal or when your account balance exceeds a certain threshold. Documents typically required include a copy of your Malaysian MyKad or passport and proof of the payment method used. This process is in place to protect you and all other players from fraud and identity theft.

Net88 offers a variety of convenient and secure deposit methods for Malaysian players. All financial transactions are processed through a secure, encrypted payment gateway.

The terms relating to deposits are as follows:

• All deposits must be made using a payment method registered in your own name. net88 does not accept deposits from third-party accounts.
• Net88 does not charge any fees for standard deposits. However, your e-wallet provider or bank may apply their own charges, which are beyond our control.
• Deposits that cannot be traced or matched to your net88 account within 24 hours may be reported to our support team with proof of transaction for investigation.
• Net88 reserves the right to request proof of source of funds if any suspicious or unusual deposit activity is detected.

Net88 is committed to processing all withdrawals quickly and efficiently. Here are the withdrawal terms and procedures you need to know:

• Minimum withdrawal: The minimum amount for each withdrawal is RM 50. You may withdraw as many times as you like as long as the minimum amount is met.
• Withdrawal method: Withdrawals can only be processed to the same payment method that has been registered and verified on your account. This is a security measure to prevent fraud.
• Processing time: Withdrawals to e-wallets (TnG, GrabPay, Boost, DuitNow, ShopeePay) are typically processed within 15 to 30 minutes. Withdrawals via FPX may take between 1 and 3 hours on business days.
• KYC Verification: First-time withdrawals or withdrawals exceeding RM 5,000 may require additional identity verification before they can be processed. This is a standard procedure to protect the security of your account.
• Bonus rollover: Any bonus balance that has not met the rollover requirement cannot be withdrawn until the requirement is fulfilled. You may choose to cancel the bonus and withdraw only your cash balance if you prefer.

In exceptional circumstances such as public holidays or payment system disruptions, processing times may be longer. Our support team will notify you of any unexpected delays and will work to resolve them as quickly as possible.

Net88 offers a range of bonuses and promotions for both new and existing players. All bonuses are subject to the following terms:

• Rollover requirement: Every bonus received comes with specific rollover requirements that must be met before any winnings derived from that bonus can be withdrawn. The specific rollover conditions are stated in the terms of each respective promotion.
• Bonus validity period: Most bonuses have a set validity period. Any unused bonus or unfulfilled rollover requirement within that period will expire automatically.
• One bonus at a time: Generally, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus abuse prohibition: Any attempt to abuse the net88 bonus system — including registering multiple accounts to claim bonuses repeatedly, hedging bets to fulfil rollover requirements without genuine risk, or any other method deemed abusive — may result in bonus cancellation and/or account closure.
• Weekly sports cashback: The 10% cashback is calculated based on net losses over a weekly period (Monday–Sunday) and credited automatically every Monday. It is calculated after deducting any winnings from total losses during that period.

Net88 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Players who have already received the relevant bonus will be given sufficient time to fulfil the existing conditions before the changes take effect, except in cases of clear abuse.

Use of net88's Sports Betting and casino gaming sections is subject to the following additional rules:

Sports Betting:

• All bets confirmed within the net88 system are final and cannot be cancelled once an event has started, except in cases of event cancellation confirmed by the official organiser.
• In the event of a cancellation, suspension, or reduction of an event (for example, a Malaysia Super League match, EPL fixture, or BWF tournament that is cancelled), net88 will follow the market settlement policy as set out in our FAQ section.
• Any bet suspected of being placed based on insider information, market manipulation, or coordinated fraud may be voided and the associated account suspended pending investigation.
• Minimum and maximum bet limits for each event and market are set by net88 and may vary based on event type, market value, and other risk factors.

Casino Games & Slots:

• All casino games and slots on net88 use a Random Number Generator (RNG) that has been independently audited by a certified third-party body. Game outcomes are entirely random and cannot be manipulated by net88 or any player.
• Any technical disruption that occurs during a gaming session will be resolved based on the transaction records stored securely in our system. Results recorded in the system are considered final.
• The use of automation software, bots, or any other unauthorised methods to play on the net88 platform is strictly prohibited and may result in account closure and forfeiture of any winnings.

Poker:

• Any form of collusion between players in poker games is a serious violation of these Terms and may result in permanent account closure without any refund.
• The use of third-party poker assistance software (HUDs, real-time equity calculators) during play is prohibited at net88 tables.

Net88 takes a serious and proactive approach to responsible gambling. We believe that entertainment only has value when it remains within healthy limits and does not negatively affect the lives, finances, or well-being of our players.

• Daily deposit limit: You can set daily, weekly, or monthly deposit limits on your account. These limits take effect immediately. To reduce an existing limit, a 24-hour waiting period applies as a protective measure.
• Loss limit: Set a maximum loss limit you are comfortable with for a given period. Once this limit is reached, our system will automatically block any further bets or gameplay for that period.
• Temporary self-exclusion: If you feel you need a break from the platform, you can self-exclude for a period of 24 hours, 7 days, 30 days, or 6 months. During this period, you will be unable to log in or make any deposits.
• Permanent self-exclusion: If you suspect you have a gambling problem, you may request a permanent self-exclusion. This is a serious measure and cannot be reversed for a minimum period of 5 years.
• Professional support: net88 encourages any player concerned about their gambling habits to contact our support team or seek professional assistance. We are ready to provide information on appropriate support resources.

Net88 reserves the right to suspend or close any member's account under the following circumstances:

• Violation of any part of these Terms & Conditions
• Multiple account registrations by the same individual
• Providing false or misleading information during registration or KYC verification
• Bonus or promotions system abuse
• Fraudulent activity, hacking, or attempts to manipulate the system
• Money laundering activities or suspicious transactions
• Use of automated software or bots
• Collusion in poker games or Sports Betting

In the event of an account closure due to a terms violation, net88 reserves the right to forfeit any bonus balances and winnings obtained through activities that breached those terms. Legitimate cash balances (not derived from bonuses or fraudulent activity) will be returned in accordance with the established procedure.

You may also close your account at any time by contacting the net88 support team. Any eligible cash balance will be processed for withdrawal in accordance with standard procedure within 3 working days of your closure request being received.

Net88 is committed to resolving all disputes in a fair, transparent, and timely manner. The dispute resolution procedure is as follows:

• First step: Contact the net88 customer support team via live chat, email at support@net88-win.com, or WhatsApp. Clearly describe your dispute and include any relevant evidence such as transaction numbers or screenshots.
• Response time: Our team will acknowledge receipt of your complaint within 24 hours and provide a full response within 3 business days for most cases.
• Internal review: If the initial resolution is unsatisfactory, your dispute will be escalated to a senior supervisor or our compliance team for a more thorough review.
• System records are final: In any dispute involving game outcomes or bet results, the records stored in net88's system shall be considered valid and conclusive evidence unless proven otherwise through conclusive technical proof.

Net88 reserves the right to update or amend these Terms & Conditions at any time. When material changes are made, we will notify members via an in-platform notice or by email to the address registered on your account.

• Routine changes or minor improvements may take effect immediately without specific notice.
• Changes that materially affect player rights or benefits will be communicated at least 7 days before taking effect.
• Continued use of the net88 platform following notice of any changes constitutes acceptance of the updated terms.
• If you do not agree with the changes made, you have the right to close your account and withdraw all valid balances before the new terms take effect.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through our internal procedures will be referred to the appropriate authority in accordance with applicable law.